Russia, Krasnodarskiy kray, Sochi, Dekabristov St., 161
8 800 500 53 54
Search
Version for the visually impaired
Travelline

To reserve a room, please call: 8 800 500 53 54 or fill out the form, but without the features of the version for the visually impaired.
Go to the booking form

Booking rules

Booking rules of JSC Sanatorium Magadan

1. These Rules of the sanatorium-resort regime of JSC Sanatorium Magadan have been developed on the basis of Order No. 279n of the Ministry of Health of the Russian Federation dated 05.05.2016 "On Approval of the Procedure for organizing sanatorium-resort treatment", Order No. 321n of the Ministry of Health of the Russian Federation dated 07.06.2018 "On approval of lists of medical indications and contraindications for sanatorium-resort treatment" and others regulatory legal acts and documents related to the organization of sanatorium treatment on the basis of the Civil Code of the Russian Federation, in accordance with Article 39.1 of the Law of the Russian Federation "On Consumer Rights Protection", and Article 3.1 of the Federal Law "On the Basics of Tourism Activities in the Russian Federation", in accordance with the Decree of the Government of the Russian Federation dated November 18, 2020 No.1853 "On the approval of the rules for the provision of hotel services in the Russian Federation."

2. When making a request for booking a ticket for sanatorium treatment and a bed/room, or directly when making a room reservation at the Reception and Accommodation Service, the Customer confirms that he is familiar with these Rules of Accommodation and booking, Fire safety Rules, and also agrees with the terms of provision of paid services., consents to the processing of personal data in accordance with clause 4 of Article 9 of the Federal Law "On Personal Data" dated 27.07.2006 No. 152-FZ by providing an identity document or other document (the list is defined in the Decree of the Government of the Russian Federation dated 09.10.2015 No. 1085).

These Rules, as well as the Price Lists for sanatorium vouchers approved by the Contractor, are a public offer from JSC Sanatorium Magadan to an unlimited number of Customers interested in purchasing sanatorium services. Before concluding the contract, the Customer independently familiarizes himself with these Rules posted in the Reception and Accommodation Service and on the official website of the Sanatorium.

The Customer accepts the Public Offer by:

  • receipt of booking confirmation;
  • payment of funds to the cashier or to the settlement account of the sanatorium.

3. Booking of vouchers for sanatorium treatment and beds/rooms is made within the current calendar year. Room reservations for the next calendar year are made after the approval of the price list.

4. Reservation (pre-booking) of a room can be made by sending a corresponding request in writing by mail, electronic communication or orally by telephone. There is no booking fee.

The booking request must contain the following information:

    Full
  • name of the vacationers;
    • the
  • type and number of the document certifying the identity of the vacationer;
  • date of arrival and departure (duration of stay);
    • the
  • number of people visiting (vacationers);
    • the
  • number and category of accommodation rooms, indicating the type of bed (main, additional);
    • the
  • treatment program for the vacationer (determined in accordance with the information posted on the official website of the Sanatorium, or clarified with the sales department managers);
  • customer's contact information (full name (for individuals) /name and INN of the organization (for legal entities), phone number, e-mail address);
  • other additional information (if necessary), which is of a preferred nature and is taken into account by the Contractor in case of the actual possibility of ensuring the desired conditions of the Customer. This may include the number of floors of the room, the indication of the building, the view from the windows of the room, additional services, etc.

5. If the customer fails to provide the information specified in clause 4. of these Rules, the booking request is considered incomplete and the Sanatorium reserves the right to unilaterally refuse to confirm the booking.

6. The sanatorium confirms the booking request only if there are available beds/rooms of the requested category. The sanatorium confirms or refuses the request for a room reservation within 24 hours of its receipt.

In case of confirmation of the booking request, the Sanatorium sends to the customer by e-mail or via a connected messenger a written form confirming the booking of the room, as well as an invoice for services.

When booking, the Sanatorium independently determines for Customers the room corresponding to the accommodation category specified in the application, based on the utilization and rational use of the room stock. When booking, the Customer has the right to specify special requests for the choice of a room (a specific building, room, floor, view from the window, etc.). Special requests from the Customer can be recorded by the manager in the comments, but their fulfillment is not guaranteed by the Sanatorium.

7. The Sanatorium has a guaranteed room reservation rule regardless of the applicable rate. The reservation is considered guaranteed only after making an advance payment in the amount of 25% of the ticket price within 3 (three) days from the date of confirmation of the reservation request and invoicing.

8. When booking by the Customer (a legal entity) or an individual entrepreneur, the amount and timing of the advance payment, cancellation conditions and other conditions are subject to application by the Contractor in accordance with the agreement concluded with the Customer and may differ from those specified in these Terms.

9. Prepayment in the amount of 25% of the ticket price must be made by the customer within 3 (three) days after booking confirmation and invoicing. In case of sale of vouchers within the framework of seasonal offers or with the use of a discount, the prepayment period may be reduced, the specific payment period is indicated at the time of booking. Until the payment is received, the reservation is considered preliminary and is automatically withdrawn without notifying the customer in the absence of a fee within the prescribed period of three days from the date of receipt of confirmation and invoice.

10. Reservations may be cancelled at the initiative of the Customer or at the initiative of the Sanatorium.

The cancellation of the application is carried out by the Contractor by accepting the cancellation of the reservation from the Customer by mail, telephone or other communication, which makes it possible to reliably establish that the cancellation of the reservation comes directly from the Customer.

In case of cancellation of the reservation and cancellation of arrival at the sanatorium, the refund of funds for the prepaid cost of the voucher is carried out by the Sanatorium as follows:

  • if you cancel your reservation 14 days or less before the arrival date, the refund will be deducted from the cost of the first day of the trip;
  • If the reservation is cancelled more than 14 days before the arrival date, the prepayment will be refunded in full.

If there are documented valid reasons (documented illness, death of close relatives, withdrawal from work due to official necessity) The sanatorium provides a refund completely regardless of the cancellation period.

11. A change in the check-in time is possible in agreement with the Sanatorium and must be announced by the customer in advance, taking into account the deadlines specified in clause 10 of these Rules. Otherwise, a change in the arrival date is considered as cancellation of the initial booking and entails payment from the customer for the actual downtime of the room (place in the room) and lost profits calculated based on the cost of one day of the trip.

12. A change in the treatment program and room category is possible if it is actually possible to ensure the desired conditions of the Customer and entails recalculation of the cost of the trip.

13. In case of late arrival, the Sanatorium awaits the customer until the check-out time following the day of the scheduled arrival. In case of late arrival or no-show, the customer will be charged for the actual downtime of the room (place in the room), in the amount of the cost of the first day. If you are late, the ticket price for unused days will not be refunded, the ticket period will not be postponed, and the ticket will not be divided. If you are more than a day late, the contract is terminated.

14. In case of early departure of the customer, before the check-out time, the refund for unused days will be refunded minus the cost of one day of the trip.

15. In case of early departure of the customer, after the check-out hour, the refund for unused days will be refunded after deducting the cost of one day of the trip and the cost of late check-out.

16. In case of early departure of the customer, for valid reasons (deterioration of the health condition due to a chronic illness of the Customer, confirmed by the sanatorium doctor, death of close relatives, recall from work due to official necessity), confirmed by authentic documents of the established sample, the Sanatorium undertakes to refund the Guest the funds received for services in accordance with their actual use.

17. The sanatorium does not divide the package into parts.

18. The customer's arrival at the Sanatorium is carried out from 14:00 (Moscow time). The customer's departure from the Sanatorium is carried out before 12:00 (Moscow time).

19. If it is necessary to extend the stay at the Sanatorium, the customer can contact the reception and accommodation department or the marketing and sales department before check-out time. If there are available places in the Sanatorium, the period of stay can be extended. The renewal fee is calculated according to the current price list at the time of application.

20.Early check-in/late check-out is subject to availability of rooms in the following order:

  • if the Guest checks in before the check-in time from 01:00 on the day of arrival, payment will be charged in the amount of 50% of 1 day according to the selected program according to the current price list. Breakfast is included in the service. No treatment is provided;

  • upon departure of the Guest after the check-out time before 23:00, a payment of 50% of the cost of 1 night will be charged according to the selected program according to the current price list. Lunch is included in the service. No treatment is provided;

  • If the Guest plans to use the early check-in/late check-out service and stay in the room for more than 12 hours, a fee of 1 day will be charged according to the selected program according to the current price list.

21. The cost of the trip consists of expenses for accommodation, treatment and meals.

The cost of accommodation services varies depending on the room type.

Treatment costs are determined by approved medical programs and depend on the range of procedures included in them. At the same time, the cost of treatment is distributed evenly over all the days of the trip, including also those days on which the procedures are not released (check-in and check-out days, weekends).

The cost of meals is calculated per person per day.

Treatment and nutrition do not depend on the living conditions and are the same for Vacationers who choose the same program.

There is no separate allocation of services included in the package (accommodation, treatment, meals). The cost of these services cannot be separately distinguished from the cost of one bed day and the cost of the trip as a whole.

22. When booking a trip, the responsibility for familiarizing yourself with the rules lies solely with the Customer. Payment of the invoice is the customer's agreement with these Rules.